Key responsibilities
- Answer incoming calls and process customer requests
- Advise and provide information on products or services
- Record and update customer information
- Manage complaints and propose solutions
- Contribute to achieving sales targets
Job Profiles
Customer Service Representative
A customer service representative handles customer inquiries via phone, email, or chat, providing solutions, information, or selling products and services.
Training:
- Vocational High School Diploma in Commerce or Sales
- General High School Diploma with a focus on sales
- BTS in Negotiation and Digitalization of Customer Relations (NDRC)
- University Diploma in Technology (DUT) in Marketing Techniques
- Specialized training in call centers / customer relations
Main required skills:
- Verbal and written communication
- Active listening and empathy
- Conflict and complaint management
- Organization and attention to detail
- Knowledge of company products and services
Starting salary (monthly net):
€1,500 - €1,700
Section title
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